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9780834206045
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Hospital administrators have promoted benchmarking as a tool for process improvement. This manual provides a detailed description of exactly how to perform a study of an administrative or clinical process. Numerous case studies & a template for conducting an operational benchmarking study are included in the manual, plus information on government-sponsored award programs for benchmarking studies & a comprehensive resource guide with contact names & phone numbers.Czarnecki, Mark T. is the author of 'Benchmarking Strategies for Health Care Management' with ISBN 9780834206045 and ISBN 0834206048.
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