Becoming the Best

An award-winning training DVD, based on a bestselling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality. Wilkins is a company where staff think that everything is going well. But, in fact, a series of seemingly unconnected problems: rejects, misdirected deliveries, damage from bad packaging, and invoicing errors have infuriated their most important customer and now force them to take a long, hard look at the way they work. Learning points: - the 'next-in-line' concept: every individual, every department, must think of their 'next-in-line' and provide them with quality service - how to use your people's knowledge and experience by encouraging them to become part of the solution - the nature and the impact of TQM - how to initiate and maintain a culture of continuous improvement.Film, Gower is the author of 'Becoming the Best', published 2008 under ISBN 9780347600026 and ISBN 0347600026.