Ask! The Revolutionary New Guide for Getting Total Customer Satisfaction

Barbara Rollin has made a profitable hobby out of asking. She asks: credit card companies to lower her interest rates, stores to pay for her time when deliveries are late, hotels to lower their room rates upon check-in, and more. And companies comply, usually with a smile. Readers will learn how to ask for themselves and get more than they ever dreamed possible through these simple techniques.Rollin, Barbara is the author of 'Ask! The Revolutionary New Guide for Getting Total Customer Satisfaction', published 2001 under ISBN 9780312283889 and ISBN 0312283881.