Art of Customer Service

The Art of Customer Service is the most authoritative book ever written on customer service, written by an unprecedented collection of Customer Service Officers (CSOs) from some of the biggest name companies in the world. These customer service visionaries reveal the secrets for companies of all sizes to establish lifetime customers, clients and employees through impeccable customer service. Topics also covered include the golden rules of customer service, establishing a corporate customer service strategy, closing the deal/sale through superior customer service, dispute resolution, follow up, the "right" attitude, the everlasting effects of the Internet and technology, getting everyone involved in customer service and proven methods for improving customer service techniques for small businesses as well as corporate conglomerates. An unprecedented look inside the minds of the world's best customer service visionaries makes for critical reading for every executive, entrepreneur, salesperson and anyone on the front line of dealing with clients or customers.Aspatore Books Staff is the author of 'Art of Customer Service' with ISBN 9781587621215 and ISBN 1587621215.