Applying Sun Tzu's Art of War in Customer Service

Recognized as the oldest extant military treatise in the world, Sun Tzu's Art of War has been studied by political leaders, military strategists, and business executives of all nations. It is chock full of practical tips on how ancient generals would win battles, strategies applicable to today's political and business environment. Drawing inspiration from Sun Tzu's tested strategies and applying them to various aspects of business and management, Khoo Kheng Hor has managed to translate a complicated ancient treatise into vibrant prose. Surviving and thriving in the cut-and-thrust of today's competitive and often combative workplace will be made much easier with this useful series.Khoo Kheng-Hor is the author of 'Applying Sun Tzu's Art of War in Customer Service' with ISBN 9789679788068 and ISBN 9679788067.