318014
9780788193170
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Weisinger¹s anger management skills will help you respond productively to provoking work situations: harassment, angry groups and coworkers, incompetence, career plateaus, cut benefits, and more. Teaches you how to use anger as a positive force for improving results in multiple and diverse ways: increasing productivity and profits, building relationships and morale, and enhancing customer service and job enjoyment. Provides breakthrough skills -- mood sensing, mood infecting, immunizing yourself to emotional contagion -- that will allow you to transform anger from a negative, self-defeating experience into a powerful and creative energy source.Hendrie Weisinger is the author of 'Anger at Work: Learning the Art of Anger Management on the Job' with ISBN 9780788193170 and ISBN 0788193171.
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