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9780750632973
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This workbook will enable managers to: · explain the meaning and purpose of quality; · describe some sound approaches to quality management; · summarize the contents and purpose of ISO 9000; · carry out simple statistical and probability calculations related to quality control; · recognize how the techniques of statistical process control can be usefully applied to work processes.NEBS Management Staff is the author of 'Achieving Quality', published 2000 under ISBN 9780750632973 and ISBN 0750632976.
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