6114646

9780131986008

A Complete and Balanced Service Scorecard

A Complete and Balanced Service Scorecard
$29.96
$3.95 Shipping
List Price
$34.99
Discount
14% Off
You Save
$5.03

  • Condition: New
  • Provider: Ergodebooks Contact
  • Provider Rating:
    82%
  • Ships From: Multiple Locations
  • Shipping: Standard
  • Comments: Buy with confidence. Excellent Customer Service & Return policy.

seal  
$6.84
$3.95 Shipping
List Price
$34.99
Discount
80% Off
You Save
$28.15

  • Condition: Good
  • Provider: Ergodebooks Contact
  • Provider Rating:
    82%
  • Ships From: Multiple Locations
  • Shipping: Standard
  • Comments: Buy with confidence. Excellent Customer Service & Return policy.

seal  

Ask the provider about this item.

Most renters respond to questions in 48 hours or less.
The response will be emailed to you.
Cancel
  • ISBN-13: 9780131986008
  • ISBN: 0131986007
  • Publication Date: 2008
  • Publisher: FT Press

AUTHOR

Gupta, Praveen, Tyagi, Rajesh

SUMMARY

Learn to adapt, use, and succeed with the business scorecard in your service organization. Rajesh K. Tyagi and Praveen Gupta systematically update outdated business scorecards originally created for manufacturing firms, replacing them with new measures to maximize investments in people, services, processes, and technology.Gupta, Praveen is the author of 'A Complete and Balanced Service Scorecard', published 2008 under ISBN 9780131986008 and ISBN 0131986007.

[read more]

Questions about purchases?

You can find lots of answers to common customer questions in our FAQs

View a detailed breakdown of our shipping prices

Learn about our return policy

Still need help? Feel free to contact us

View college textbooks by subject
and top textbooks for college

The ValoreBooks Guarantee

The ValoreBooks Guarantee

With our dedicated customer support team, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.