21st Century Office Assistant's Manual

Today's office, large or small, is a more complex and demanding environment than it was a decade ago. New kinds of work spaces, expanded office duties, and updated communication equipment require new skills of office workers. This comprehensive and completely up-to-date handbook functions as both a superior training manual for new employees and an essential reference work for any office worker who wants to be self-assured, confident, and on a career track to success. -- Sample memos, letters, meeting minutes, reports, and other business communications -- Complete English grammar and spelling for business -- How to organize and set up business meetings -- When and how to utilize e-mail, fax machines, and teleconferences -- Dos and don'ts of successful office protocol, problem solving, chain of command, and more -- Grievance procedures, including facts about sexual harassment, equal pay, act, Title VII, and age discriminationPhilip Lief Group Inc. Staff is the author of '21st Century Office Assistant's Manual', published 1996 under ISBN 9780440217251 and ISBN 0440217253.