10 Keys to Dynamic Customer Relations

This is a powerful book with a vital message. Every business owner, every manager, every employee should read it. Why? Because it tells what makes the diffrence in today' competitive business world-- how to satisfy your customers!Written in story form and printed in large readable type, the fast-moving story can be quickly read and makes interesting reading. Each part of the story ends with a simple rule-- a customer-relations principle of tremendous importance.Sorensen, Gregory H. is the author of '10 Keys to Dynamic Customer Relations' with ISBN 9780882903293 and ISBN 0882903292.