1.
Configuration Management : Expert Guidance for IT Service Managers and Practitioners
by Lacy, Shirley, Norfolk, David
ISBN: 9781780172286
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3.
Configuration Management : Expert Guidance for IT Service Managers and Practitioners
by Lacy, Shirley, Norfolk, David
ISBN: 9781906124588
List Price: $39.95
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Introduction to the ISO/IEC 20000 Series: IT Service Management
by Jenny Dugmore, Shirley Lacy
ISBN: 9780580728464
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Achieving ISO/IEC 20000 - Keeping the Service Going
by Jenny Dugmore, Shirley Lacy
ISBN: 9780580446405
List Price: $50.00
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