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Showing 1 - 25 of 31 Results
1.
Callcenter Management: By the Numbers
Callcenter Management: By the Numbers by Anton, Jon ISBN: 9781557531124
$41.95
2.
Customer Relationship Management The Bottom Line to Optimizing Your Roi
Customer Relationship Management The Bottom Line to Optimizing Your Roi by Anton, Jon, Petouhoff, Nata... ISBN: 9780130990693 List Price: $26.00
$4.74 (Save 81%)
3.
Integrating People with Process and Technology
Integrating People with Process and Technology "Gaining Employee Acceptance of Technology In... by Jon Anton, Natalie L. Petou... ISBN: 9780963046437

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4.
Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service
Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service by Jon Anton, Mike Murphy ISBN: 9780971965249

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5.
Listening to the Voice of the Customer 16 Steps to a Successful Customer Satisfaction Measur...
Listening to the Voice of the Customer 16 Steps to a Successful Customer Satisfaction Measur... by Anton, Jon, Perkins, Debra ISBN: 9780915910434 List Price: $39.95
$32.88 (Save 17%)
6.
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series),...
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series),... by DR. JON ANTON ISBN: 9788131791530

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7.
Customer Service and the Human Experience : We, the People, Make the Difference
Customer Service and the Human Experience : We, the People, Make the Difference by Anton, Jon, DAusilio, Rosanne ISBN: 9780971965270 List Price: $34.95

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8.
Minimizing Agent Turnover
Minimizing Agent Turnover by Jon Anton, Anita Rockwell ISBN: 9780963046420 List Price: $39.99

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9.
Customer Relationship Management: Making Hard Decisions with Soft Numbers (University of Har...
Customer Relationship Management: Making Hard Decisions with Soft Numbers (University of Har... by Jon Anton ISBN: 9780536726490

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10.
Topics in Contemporary Mathematics
Topics in Contemporary Mathematics by Ignacio Bello, Jack R. Brit... ISBN: 9781111398231

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11.
Benchmarking for Profits! - Bruce Belfiore - Paperback
Benchmarking for Profits! - Bruce Belfiore - Paperback by Belfiore, Bruce, Anton, Jon ISBN: 9780971965218 List Price: $11.95

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12.
Offshore Outsourcing Opportunities
Offshore Outsourcing Opportunities by Anton, Jon, Chatterley, Joh... ISBN: 9780971965232 List Price: $34.99

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13.
20:20 Crm A Visionary Insight into Unique Customer Contacts
20:20 Crm A Visionary Insight into Unique Customer Contacts by Anton, Jon, Anton, Jon, Phi... ISBN: 9780963046451 List Price: $24.95
$5.99 (Save 75%)
14.
From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)
From Cost to Profit Center: How Technology Enables the Difference (Call Center Management) by Jon Anton, R. Scott Davis ISBN: 9780971965287
$21.60
15.
Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
Optimizing Outbound Calling: The Strategic Use of Predictive Dialers by Anton, Jon, Demczak, Alex, ... ISBN: 9780971965225 List Price: $34.99

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16.
Contact Center Management
Contact Center Management "By the Numbers" by Jon Anton, Kamal Webb ISBN: 9780976110903

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17.
How to Conduct a Call Center Performance Audit: A to Z
How to Conduct a Call Center Performance Audit: A to Z by Dr. Jon Anton, Dru Phelps ISBN: 9780963046468
$2.99
18.
Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine You...
Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine You... by McConnell, Matt, Anton, Jon ISBN: 9780971965263

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19.
Marketing Sucks
Marketing Sucks by Anton, Jon, Petouhoff, Natalie ISBN: 9780963046444

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20.
E-Business Customer Service
E-Business Customer Service by Hoeck, Michael, Anton, Jon ISBN: 9780963046499 List Price: $44.00

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21.
Selecting a Teleservices Partner:
Selecting a Teleservices Partner: "Sales, Service, Support and Fulfillment" by Anton, Jon, Carr, Lori ISBN: 9780963046482 List Price: $34.99

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22.
Customer Relationship Management: Building the Intrastructure for Customer Collaboration
Customer Relationship Management: Building the Intrastructure for Customer Collaboration by Anton, Jon, Petouhoff, Nata... ISBN: 9780963046475 List Price: $39.99

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23.
Enabling Ivr Self-Service with Speech Recognition: Executive-Level Insights
Enabling Ivr Self-Service with Speech Recognition: Executive-Level Insights by Anton, Jon, Kowal, G. Paul ISBN: 9780971965294

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24.
Benchmarking at Its Best for Contact Centers
Benchmarking at Its Best for Contact Centers by Bruce L. Belfiore, Jon Anton ISBN: 9780971965256

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25.
Inbound Customer Callcenter Design: Management Information Systems
Inbound Customer Callcenter Design: Management Information Systems by Jon Anton, T. Richard Benne... ISBN: 9781557531308 List Price: $52.95
$40.50 (Save 23%)
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